CrankCourage Privacy Policy

Protecting your family’s information with confidence and care. CrankCourage LLC (“CrankCourage,” “we,” “us,” or “our”) is committed to protecting the privacy of our riders, their families, and everyone who interacts with our programs, website, or communications. This Privacy Policy explains how we collect, use, store, and share personal information when you engage with CrankCourage programs, register for classes, communicate with us, or visit our website. By using our services or submitting personal information to us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information only as necessary to provide our cycling programs, communicate with families, and operate CrankCourage safely and effectively. We may collect the following:

Information You Provide

• Parent/guardian contact details (name, email, phone number)
• Participant information (name, age, emergency contacts, relevant notes)
• Payment and registration details (processed securely through third-party platforms)
• Communication preferences (email/newsletter opt-in, social media messages)
• Any information you send us through email, Facebook/Instagram messaging, or website forms

Automatically Collected Information

When you visit our website, we may collect:

• Browser type, device type, and general site usage data This information is used for site improvement and is not used to personally identify users.

2. Children’s Privacy

We collect information about children only for the purpose of program registration, safety, and communication with their parent/guardian. We do not knowingly collect or store data from children for marketing purposes. All communications go directly through parents or legal guardians.

3. How We Use Personal Information

We use your information to:

• Register riders in CrankCourage programs
• Communicate with parents/guardians regarding classes, schedules, reminders, and updates
• Provide customer support
• Send optional newsletters, marketing updates, and promotions (only if you opt in)
• Improve our website, customer experience, and program offerings
• Comply with safety, legal, and operational requirements CrankCourage will never sell, rent, or trade your personal information.

4. Marketing & Communication Preferences

We love keeping families in the loop, but only if they choose. You may receive:

• Class reminders and program updates
• Optional newsletters
• Optional marketing promotions (such as seasonal discounts or new program announcements)

You control your communication preferences at all times.

Opt-Out Options

You may unsubscribe or change your preferences by:

• Clicking “unsubscribe” at the bottom of any marketing email
• Emailing us at info@crankcourage.com

Operational emails (such as class confirmations or safety notices) will still be sent as needed.

5. How We Store and Protect Information

We take reasonable, industry-standard steps to safeguard personal information. This includes:

• Secure password-protected systems
• Trusted third-party payment processors
• Limited access to personal data by authorized CrankCourage team members

6. Sharing Information With Third Parties

We may share information only when necessary to operate our programs or comply with legal requirements. Examples include: Payment processors

• Registration and scheduling platforms
• Email or newsletter service providers
• Legal authorities (only when required by law)

We do not sell or share information for advertising purposes.

7. Cookies and Website Tracking

Our website may use cookies or basic analytics tools to improve functionality and understand site usage. These tools do not collect personal identifying information and are used strictly for performance and improvement insights.

8. Access, Correction, or Deletion of Personal Information

You may request to:

• Review your stored information
• Update or correct information
• Delete your information (unless required for legal or safety retention)

To make a request, please email: info@crankcrouage.com

9. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our programs, operations, or legal requirements. Any updates will be posted on our website, and the “Last Updated” date below will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy or how we handle personal information, please contact:

CrankCourage LLC
info@crankcrouage.com | www.crankcourage.com

Last Updated: December 2, 2025